Demon’s 0845 numbers are charged at Local Rate by BT. 0844 numbers are charged at various further reduced rates. For details see:

http://www.demon.net/helpdesk/producthelp/internetaccess/dialup/ and click on Premier Connect and then on the Access numbers link at the bottom of the page.

Most, though not all, other phone companies also charge 0845 numbers at Local Rate, but 0844 numbers may not be accessible or may not be charged at a lower rate.

You can put your Demon numbers - except for 0844 041 numbers - on BT’s Friends and Family, and you can nominate one of these as a ‘Best Friend’ for a higher discount.

Business users can put Demon numbers - except for 0844 041 numbers - on their Key Numbers list (but 0845 and 0844 numbers cannot be nominated as a ‘Key Contact’ on business lines).

Sometimes operators (on 150) get confused about the eligibility of 0845 and 0844 099 numbers for discounts. Don’t be put off - persevere and, if necessary, ask to speak to a supervisor.

An alternative way of changing Family and Friend numbers or choosing a new Best Friend is to use the relevant link from the following page at BT’s Website:

http://www.bt.com/at_home.jsp

You will need to supply your phone number and customer number.

You may also want to explore other discounts.