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| Make sure you have read any relevant
manuals and online help files that you have, and also check whether
your problem is covered in a FAQ. If that doesn't help, then depending
on the seriousness and urgency of the problem, you have several options:
If the problem is with your connection to Demon, contact the Helpdesk
on one of the following numbers (lines are open 24 hours a day, 365
days a year): For less urgent matters, the support team can be emailed at helpdesk@demon.net (NB not support@demon.net). Or you can ask in an appropriate newsgroup: see the section on newsgroups in this FAQ. If you have (or had) problems with connecting to Demon and you feel you ought to complain publicly about the service you received, please post to demon.service, not to other newsgroups. You can also use Demon’s text chat service to exchange messages in real time with their service or support staff. For details see http://www.demon.net/helpdesk/textchat/
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