12.   Net abuse

12.8   What about Net abuse by a Demon subscriber?

Abuse by a Demon customer should be reported to abuse@demon.net. (Reporting abuse by non-Demon customers to this address is not encouraged.) In the case of news abuse, the report should include all the headers. For email abuse it should include the complete message, including the headers. Reports are acknowledged by an autoresponder. Although all reports are read and further action is taken where appropriate, you may well not hear anything further.

What Demon consider abuse and the actions they may take is set out in the Conditions of Use for Demon accounts and in their Acceptable Use Policies (AUPs) for news, email, WWW home pages and DFax. These should be read by all Demon customers, and can be found at: http://www.demon.net/helpdesk/producthelp/aup/

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