12.   Net abuse

12.4   Who do I complain to about spam, and how?

It can often be difficult to make an effective complaint, as tracing the true source of spam takes experience in reading the headers of messages, which perpetrators are often skilled in forging Without such experience, it is possible to implicate and annoy totally innocent people.

However, since these annoying messages are usually sent to large numbers of people, it is generally safe to assume that some people who are expert in the job will be complaining. If you are confident that you have identified the true originator, then you may wish to email them a polite complaint. If the sender was acting out of ignorance of Net conventions, then you may get an apology. Unfortunately, it is also possible that you may get a reply consisting mainly of profanities or, even worse, provoke further Net abuse aimed specifically at you.

It is probably safer to report the abuse to the originator's ISP, if you can identify it. In the case of news abuse, the report should include all the headers. For email abuse it should include the complete message, including the headers. Reports without the headers are almost useless. Most ISPs take a serious view of abuse by their customers (though there are a handful of rogue ISPs). Many, but not all, ISPs have adopted a specific address for reporting abuse, of the form abuse@isp.net (replacing isp.net by the address of the ISP). If that does not get a response or "bounces", then try postmaster@isp.net.

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